SHIPPING
Shipping is FREE for standard products within the Continental US. Shipping outside the US, custom products, or special circumstances will be quoted in the price estimate. Please review your final product quote before making a down payment. Payment signifies agreement to the product specifications listed in the final quote.
We ship through pre-paid common carriers and will ship the best and most economical way available. We may use a trucking company of your preference on your account. Standard shipping includes curbside delivery and will include a lift gate to unload the product if needed. Additional services are available such as: extra labor, storage, white glove appointment for delivery confirmation, etc. These additional services will be quoted separately, please establish your requests upon ordering.
Contact us for assistance with any additional services you may need for your shipment, we will do our best to accommodate your requests.
RETURNS POLICY AND PROCESS
At YardCouture.com we want you to be fully satisfied with your product and promise to do our best to deliver a product that is free of defects or damage. When placing an order please be aware that all products are made-to-order based on your requests, thus returns will ONLY be accepted if the product arrives damaged, or alterations were made that were not agreed to in the final quote, and/or meets the guidelines below.
- Please inspect your order prior to signing the delivery receipt. Ensure it is the correct product, size, color, dimensions as agreed upon in the final quote. Inspect the product thoroughly for physical damage. If any defects are found, please DO NOT SIGN DELIVERY RECEIPT.
- Please take photographs showing the damage and notate it on the delivery receipt.
- Call YARD COUTURE immediately at (385) 743-9273. If there is no answer leave a message and/or email karsten@yardcouture.com within 24 hours for a return authorization. If you do not contact us within the 24-hour time frame, your return can not be accepted.
- Shipping fees are non-refundable.
- You are purchasing a handmade, custom product. No edits or changes can be made once you have submitted your order. Please contact Yard Couture prior to your purchase if you have any questions about materials and sizing.
- Make sure to measure the intended space to be sure your product will fit. Yard Couture is not responsible for a mismeasurement by the customer.
- If the product is received damaged, you may also file a claim with your shipping company.
- In the event of a customer return it is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning product(s) and purchase shipping insurance.
- All products must be returned in their original packaging with all the original components. Failure to do so will result in the denial of your refund.
- Please allow 1-2 weeks after delivery of the returned product for inspection and for our Customer Service Department to process your refund.
CANCELLATION POLICY
- We rely on an automated process to provide you with the fastest service possible. For this reason, an order can only be cancelled if it is ‘Pending Approval’.
- Timing is crucial when cancelling an order. If you need to make a cancellation request, please call us immediately by phone at 385-743-9273 Monday through Friday between the hours of 9:am - 5:00pm MST! Please understand that due to the high volume of e-mails received, cancellation requests sent via email may not be handled in time for your order to be cancelled. Therefore, you must speak with a Customer Service Representative to cancel your order. Voice messages received will be responded to within 24 hours on business days.
- No changes can be made to orders once they have been submitted and approved, but we would be happy to enter an additional order for you.