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Shipping/Returns

SHIPPING

Shipping is FREE on most standard and made to order items within the Continental US. Shipping outside the US, for custom items, or for special circumstances, will be quoted at the time of estimate.

We ship through pre-paid common carriers, and will ship the best and most economical way available, or we will use a trucking company of your preference on your account. Standard shipping includes curbside delivery and will include a lift gate to unload the product if necessary. Additional services are available such as: extra labor, storage, white glove appointment for delivery confirmation, etc. These additional services will be quoted separately, please established your requests upon ordering.

Contact us for assistance with any additional services you may need for your shipment we are happy to assist you.

IMPORTANT SHIPPING INFORMATION– Please inspect the shipment prior to signing the delivery receipt. In the event of any visible damage, DO NOT SIGN THE RECEIPT, take photographs, and contact us immediately so that we may further assist you. Our shipments are packed and wrapped by experienced packers according to carrier recommendations and we aim to pack them using quality methods to ensure safe transfer.   

RETURNS PROCESS

At Yard Couture Com, we are committed to making your buying experience the very best. In the event of a return the customer is responsible for the return shipping costs. Returns will ONLY be accepted if the product arrives damaged or meet the guidelines below. Make sure to contact us immediately before you sign the delivery receipt if it shows any signs of physical damaged.

  • Please inspect your order prior to accepting delivery. In the event of damage during shipping, please take photographs showing the damage and notate it on the delivery receipt and contact us right away.

  • Contact us at (385) 743-9273 or email karsten@yardcouture.com within 24 hrs for a return authorization. If you do not contact us within the 24 hour time frame, we may not be able to assist you. It is imperative that you contact us immediately.

  • Shipping fees are not refundable.

  • If you are purchasing a handmade, custom item. No edits or changes can be made once you have submitted your order. Please contact Yard Couture prior to your purchase if you have any questions about materials and sizing. Our experienced staff is happy to help.

  • All orders are custom made just for you so please make any adjustments or resizing prior to completing your purchase. Make sure to measure the intended space to be sure your item will fit. Yard Couture is not responsible for a mismeasurement by the customer. 

  • If the item was received damaged you may also file a claim with your shipping company.

  • In the event of a customer return it is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

  • All items must be returned in their original packaging with all of the original components. Failure to do so will result in the denial of your refund.

  • Please note that outlet items, made to order items, and custom made items are not eligible to return.

  • Items are only returnable if there is a verified manufacturer defect or damage due to delivery. (Please let us know if either of these circumstances occur within 24hrs).

  • Please allow 1-2 weeks after delivery of the returned item to inspect the return and for our Customer Service Department to process your refund.

CANCELATION POLLICY

  • We rely on an automated process to provide you with the fastest service possible.  For this reason, an order can only be cancelled if it is Pending Approval. Otherwise, our usual returns process is available for qualified items.  The primary reason for this is that many of the products we carry are shipped directly from the manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it near impossible to stop the shipment after they have received the order.
  • Timing is crucial when cancelling an order.  If you need to make a cancellation request please call us immediately at 385-743-9273 Monday through Friday between the hours of 9:am - 5:00pm MST.  Please understand that due to the high volume of e-mails received, cancellation requests sent via email may not be handled in time for your order to be cancelled. Therefore, we highly recommend that you call and speak with a Customer Service Representative to cancel your order.
  • No changes can be made to orders once they have been submitted and approved, but we would be happy to enter an additional order for you.

Please Note: Items whose 'Item Availability' are marked 'Custom' or 'Made to Order' cannot be changed, canceled, or returned at any time.

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