Toggle menu
(385) 743-9273

Warranty

Material and Finishes Warranty

Metal Planters and Benches

Powder Coated Aluminum and Natural Rust Steel products have a 5 year limited warranty on their structure. The finish on the Powder Coated Aluminum planters and gas fire pits have a 3 year limited warranty. The warranty on wood products is 1 year. There is no warranty on the structure and finish of any wood burning fire pits due to the variables of a wood burning fire. The powder coating may scorch and the metal may change shape under extreme wood burning fire conditions. In the event of a warranty claim, the owner will be required to provide proof of purchase and a sales receipt verifying the date. Ore containers, at its option, may repair or replace the product to good working condition by using new or refurbished components. If repair is not possible, we will replace or refund the items when applicable. Ore Containers reserves the right to inspect the product prior to replacement or repair of the product.

COOKE FURNITURE

Cooke Furniture guarantees that their 304 stainless steel burners and pans will last for 25 years under proper use. Ignition systems and controls have a 1 year warranty in non commercial settings.
All stainless steel outdoor products and gas fire pits are guaranteed to have structural integrity for 50 years.
Granite and other tops are under warranty against fabrication defects for 1 year. Stone, glass and other breakable materials are not warranted against breaking after delivery.
Be aware that marble, granite and limestone are products of nature. Natural stones are predisposed to contain pits, fissures, cracks, odd markings and color variations. Due to the different mineral content found in each stone, some will polish more than others. These characteristics are not flaws; they are signatures of the natural formation of the stone.
All stone cutting operations use artificial glue and colors to fill voids in the surface of stone to achieve a smooth polished surface. These filled areas are susceptible to changing colors over time when exposed to sun, as is the stone itself. Cooke Furniture does not warranty these instances.
Control products such as valves and ignition systems are subject to the manufacturer’s warranty. Standard manual components have a 5 year warranty. All defective returns are handled on a repair/replacement basis only. Parts and components must be returned for inspection prior to repair/replacement unless otherwise agreed upon. Shipping and Labor for the installation or removal of return/replacement items is not covered under this warranty.
All Policies, terms and conditions are subject to change without notice

AZ BACKYARD CUSTOMS

The warranty period is 1 year warranty for residential and 6 month warranty if the propane fire table is used in a commercial setting. This warranty is not transferable and extends only to the original Owner/Purchaser. There is no warranty on the stone tops because the after delivery because the majority of failure is due to user misuse. This warranty covers defects in manufacturing discovered while using the gas fire table as recommended by the manufacturer. Warranty does not apply to any damage or deterioration caused by: abuse or misuse, loss or theft, nor does coverage extend to damage caused by unauthorized modification, accidental damages, scuffs or scratches, improper installation, negligence or damage caused by improper maintenance or cleaning, custom paint colors, improper storage conditions, lightening, or natural disasters.

TERRACAST PLANTERS

Terracast Planters are guaranteed for ten (10) years against cracking, chipping, fracture or breaking, excluding vandalism, misuse, and acts of God.  Terracast Products will repair or replace defective products, upon return of the products to our facility. 

RETUREN POLICY

Your complete satisfaction with all of your interactions with Yard Couture is very important to us. We will accept returns of unused products in their original containers up to 30 days from shipping date subject to the following terms and conditions:

  • You will be responsible for return shipping charges.
  • Custom-made and special imprinted items are not returnable unless a defect in manufacturing is presented to us with pictures that are emailed to us prior to return.
  • Prior written approval and instructions must be issued by our Customer Service Department before any merchandise can be returned.
  • All merchandise must be properly packed and returned in its original packaging (if possible), freight Prepaid.
  • No Collect shipments can be accepted. Merchandise returned for reasons other than damage or defect will be subject to a 25% re-stocking fee.
  • If placing an order on our website, we cannot be responsible if you order the incorrect product or color. All return and restock fees will apply.
  • Customer is to call prior to shipping returns for authorization and return shipping instructions.

EXCLUSIONS

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, accidental damages, scuffs or scratches, improper installation, negligence or damage caused by improper maintenance or cleaning, custom paint colors, improper storage conditions, lightening, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear. Damage caused by impurities or acts beyond our control are not covered. Any product or part that has been repaired or altered in any manner, unless previously authorized in writing by Yard Couture, will void warranty. This warranty does not allow recovery of incidental or consequential damages such as loss of use, damage to property or other consequential damage, and Yard Couture accepts no liability for such damage. All fire pits are for exterior use only. Installation and service for all fire pits must be performed by a qualified installer, service agency or gas supplier. Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the installation, operation and maintenance instructions thoroughly before installing or servicing this equipment.

Failure to follow these manuals voids any warranty and Yard Couture accepts no liability for such damages which may occur.

LIMITS OF LIABILITY

Should the product(s) fail, your sole recourse shall be repair or replacement. We will not be held liable to you or any other party for any damages that result from the failure of this product. Excluded damage include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Yard Couture be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges, duties and taxes.

Yard Couture disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms described herein. The warranty is limited to the above conditions and to the warranty period specified herein and is exclusive.

Return shipping costs to be paid for by Customer. The cost of shipping to the manufacturer, or authorized repair center, or payment of any customs clearance fees and duties are the responsibilities of the consumer.

HOW TO OBTAIN SERVICE UNDER THIS WARRANTY

Contact us using one of the following methods:

Email:Amy@yardcouture.com or Phone (385) 743-9273