HOMECREST WARRANTY Homecrest Outdoor Living is devoted to providing the consumer with industry leading comfort and quality. With over 60 years of experience in manufacturing outdoor furniture, we are widely known for our comfort, quality and style. Our suppliers, manufacturing team and sales personnel are devoted to making your experience with our products an enjoyable one. 15 YEAR (RESIDENTIAL LIMITED WARRANTY) AND 5 YEAR (COMMERCIAL LIMITED WARRANTY) Homecrest Outdoor Living’s 15 year residential limited warranty applies to Homecrest products used in a residential setting only. Homecrest Outdoor Living’s 5 year commercial limited warranty applies to Homecrest products used in a commercial setting only. All warranty periods are based on the original purchaser’s date of purchase, and are not transferable. Our warranties apply only to products shipped from the factory after January 1, 2008 (product codes ending in –08 or later). A copy of the original sales receipt and the product code must be submitted with all warranty claims (photos may also be required). WHAT OUR WARRANTY COVERS 15 years (Residential) and 5 years (Commercial): : Aluminum and steel frames are covered from structural failures for 15 years from date of purchase in a residential setting and five years in a commercial setting. If the frame fails during the 15 years in a residential setting and five years in a commercial setting under normal usage, and is not the result of abuse or an “act of nature”, Homecrest Outdoor Living will repair or replace the frame at the manufacturer’s discretion. If replacement is required, and your original frame is no longer manufactured, we will replace it with a similar product. Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval. 5 years (Residential and Commercial): The warranty on painted frame surfaces covers against peeling, flaking or blistering for a period of five years. If the painted surface peels, flakes, or blisters and the furniture has been maintained per the recommended care and maintenance instructions, Homecrest Outdoor Living will repair or replace the frame at the manufacturer’s discretion. If replacement is required, and your original product is no longer manufactured, we will replace with a similar product. Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval. 3 years (Residential) and 1 year (Commercial): Solid surface table tops (excluding glass) are warranted against structural failures, finish cracks, and blisters for three years when used in a residential setting and one year in a commercial setting. Failure to properly maintain the table top, or store it properly during inclement weather, will void the warranty. If the table top (other than glass) fails, or the finish cracks or blisters during the warranty period, we will repair, refinish or replace the top. Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval. 3 years (Residential) and 1 year (Commercial): Vinyl strapping is warranted for three years from discoloration or breakage in a residential setting and one year in a commercial setting. In the unlikely event that the strap significantly discolors or breaks, Homecrest Outdoor Living will supply replacement strap (installation labor not included). Glider bearing hangers are warranted for three years against failure in a residential setting and one year in a commercial setting. In the unlikely event a bearing hanger fails, Homecrest Outdoor Living will supply a replacement hanger (installation labor not included). Homecrest woven products are covered for three years against fading, cracking and structural failure in a residential setting and one year in a commerical setting. 2 years (Residential) and 1 year (Commercial): The fabrics used on our cushions, slings and umbrella canopies are warranted for two years in a residential setting and one year in a commercial setting against tearing, discoloration or fading when maintained per the recommended care and maintenance instructions. In the event replacement is required, Homecrest Outdoor Living will replace the cushion, sling or umbrella canopy with the same, if available, or comparable fabric based on manufacturers discretion (installation labor not included). Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval. 2 years (Residential) and 1 year (Commercial): Crystal fire burners (24” Round and 12” x 24”) are warranted to be free from defects in material and workmanship for a period of two years from the date of purchase in a residential setting and one year in a commercial setting. The warranty is limited to the replacement or repair of defective components or workmanship. If replacement is required, and your original product is no longer available, we will replace it with a similar product (with limited lifetime on steel parts). 1 year (Residential and Commercial): The warranty of the finish on coiled steel spring rocker mechanisms, plastic parts, flex plates, glides, swivel inserts, metal umbrellas, cord and umbrella base for one year in a residential and commercial setting from the date of purchase when maintained per the recommended care and maintenance instructions. Homecrest Outdoor Living will repair or replace the frame at the manufacturer’s discretion. If replacement is required, and your original product is no longer available, we will replace with a similar product. WHAT OUR WARRANTY DOES NOT COVER • Failure caused by misuse or lack of appropriate care and maintenance of the products. Refer to the General Maintenance and Cleaning Instructions • Damage caused by caustic chemicals and/or power washers. • Warranty on product shipped from the factory prior to 1/1/2008. • Glass and Acrylic table tops. • Normal fading of fabrics, straps and painted surfaces. • Bursting and cracking of tubing and extrusion caused by exposure to moisture and freezing temperatures. • Damage caused by “Acts of Nature.” • Return freight after one year. • Set replacement or replacement beyond failed product • Salt water exposure – Due to the demands of salt air, weekly cleaning and quarterly waxing of painted surfaces must be maintained to prevent finish blisters and corrosion. Failure to carefully follow our care and maintenance instructions will void the warranty. FREIGHT All Homecrest Outdoor Living furniture is delivered to the carrier in factory new condition. Claims for damage or losses that occur during shipping must be noted at the time of delivery and filed with Homecrest Outdoor Living. Send written notice of the claimed condition to: Homecrest Outdoor Living, 1250 Homecrest Avenue, Wadena, MN 56482. Return & Exchange We work hard to satisfy our customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs. Please note, 15% restocking fee will apply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric.. All returns need to be submitted via phone 888.761.4777 or via Contact Us form. You will be given credit for the total purchase price upon receipt and inspection of the product. Damaged Items If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.